Application Programming Interface

Tutorial - Old style

This part of the tutorial explains how the API worked in TOPdesk versions before November 2017.

Note: The way requests are authenticated has changed since November 2017. Users can now manage application passwords in their user settings, that are used for authentication in the API. The old 2-step method of authenticating, as described here, is deprecated and subject to removal in the future.

General configuration

Configure TOPdesk

Show/Hide Settings and permissions needed to make use of the API

Configure Firefox

Show/Hide Setup Firefox to create and test API-requests

Using the API

Get a token

Get authentication-tokens needed to communicate with the API Show/Hide

Incident Management API examples

Some examples of how the Incident API can be used Show/Hide

Change Management API examples

Some examples of how the Change API can be used Show/Hide